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Delivery Zones

Zone 1
England, Wales and parts of Scotland including the Isle of Wight, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3

Zone 2
The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Zone 3
Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25

Please note: we classify the Channel Islands as an International destination and therefore we do not ship to this destination.

Due to the varying laws of different countries and the very limited courier options (due to most couriers treating swords and knives etc as restricted items) we will no longer dispatch items outside the UK.

Delivery

All items we send out require a signature on receipt.

When an item is in stock, as is normally the case, it will usually be despatched within 48 hours of receiving the order (excluding weekends,bank holidays and exceptionally busy periods such as Christmas) but this is not guaranteed.

 If there is any delay in despatching the order or the item is temporarily out of stock we will notify the purchaser by e-mail.

We despatch larger parcels by Parcel Force. Very small items or items being sent to anywhere other than mainland England, Wales and Scotland (not including Highlands) are sent by Royal Mail 48 or 24 tracked delivery. Whilst we will always try to ensure the parcel reaches its destination as quickly as possible, we will not accept responsibility for any delay caused by Royal Mail or Parcel Force.
All our delivery dates are estimates and occasional delays can and do occur from time to time.

All items despatched by the courier are tracked and in the unlikely event of the parcel going missing, we will send out a replacement after 4 days of the expected delivery date.
Any item sent by Royal Mail is not officially missing until it has been out of circulation for 15 working days. Items will be replaced or refunded only after we receive confirmation from the Royal Mail that the item is lost.
 
If you miss your delivery Royal Mail should post a card through your letterbox and you can ether contact Royal Mail to arrange re-delivery or after 24 hours you can collect the item from your local Royal Mail depot (please make sure you take both proof of address and identity when you collect your parcel). Royal Mail will hold the item for 10 days and if it is not collected the item will be returned to us. A re-delivery charge will be incured by the purchaser before we re-send any returned item .

Depending on what information you enter on your order, Parcelforce will either send a text message or email with your tracking number and the estimated day of delivery, this is usually sent the evening before the delivery attempt. If you are not in when delivery is attempted, the parcel will either be taken to your local Post Office where you will be able to collect it after 24 hours 
(please make sure you take both proof of address and identity when you collect your parcel) or if the parcel is large it will be taken back to the depot and delivery will be attempted the next working day. Contact details for Parcel Force will be on the card left so if re- delivery next day is a problem then contact them ASAP to arrange a suitable date. If Parcelforce cannot get access to your property or the address details you have given are inaccurate and the Parcel is returned to us  the order total will be refunded minus the original delivery charge or a re-delivery charge will be incured by the purchaser before we dispatch the item again. 

After placing your order keep an eye on your emails (spam box too) as you will get a dispatched email stating the estimated day of delivery .

If any special delivery requirements are necessary please e-mail us before placing your order. We can send items by Royal Mail or Parcel Force to arrive on Saturday, but it does incur a greater delivery charge.