Terms and Conditions

Terms and Conditions

All terms and conditions mentioned here are in addition to your statutory rights.

Blades and Bows are a specialist mail order site for use by responsible adults only. We will not sell any item to anyone under the age of 18 years.

Anyone purchasing any product from Blades and Bows should be aware of any laws concerning possession and use of such items and should abide by such laws.

We do not condone or promote anti-social, illegal or dangerous behaviour with any items purchased from Blades and Bows.
Blades and Bows do not accept responsibility for the misuse of products displayed on or purchased from this site.

Placing an order;
If by a typing error or wrong pricing information from suppliers an item is displayed at an incorrect price, we will send an e-mail to the purchaser stating the correct price and asking for confirmation of the order before we process any card details. If the purchaser is unwilling to pay the correct price then Blades and Bows reserves the right to cancel the transaction immediately without any liability to the purchaser.

Secure server;
Blades and Bows order system is protected by a 128bit SSL secure server which means that all credit card transactions are completely safe and encrypted.

Age verification;

Certain debit cards and pre-pay credit cards can be issued to
under 18's therefore we will make background checks to
verify age, we can normally do this without needing to contact
the card holder by using the Electoral Roll. We use www.192.com.

If a prospective customer is not listed on the public version of the Electoral Roll then we will contact the aforementioned by e-mail and request proof of age. Please see our Important checkout information

Blades and Bows reserve the right to refuse sale of goods to anyone we believe to be under the age of 18 years.

Delivery ;
When an item is in stock, as is normally the case, it will usually be despatched within 24 hours of receiving the order( excluding weekends and bank holidays).If there is any delay in despatching the order or the item is temporarily out of stock we will notify the purchaser by e-mail. No credit/debit card details are processed until the item is ready to post.

We despatch larger items (items weighing 1.5kg and over) by a 24/48 hr courier service. Smaller items are sent by Royal Mail, 1st class recorded delivery. Whilst we will always try to ensure the parcel reaches its destination as quickly as possible, we will not accept responsibility for any delay caused by Royal Mail or the couriers.

All items despatched by the courier are tracked and in the unlikely event of the parcel going missing, we will send out a replacement after 4 days of the expected delivery date.
Any item sent by Royal Mail is not officially missing until it has been out of circulation for 15 working days. Items will be replaced or refunded only after we receive confirmation from the Royal Mail that the item is lost.

If any special delivery requirements are necessary please e-mail us before placing your order. We can send items by Royal Mail or Parcel Force to arrive on Saturday, but it does incur a greater delivery charge.
For overseas deliveries please e-mail us before placing your order in order to confirm postage costs.

Refunds/ Returns;
Blades and Bows offer an unconditional money back guarantee within 7 days of the product being received . This applies only when;
The item is returned unused and with all packaging complete and intact.

Unless faulty or damaged in transit, live blade swords will only be refunded if returned to us absolutely as supplied .I.e. factory fresh . If a sword shows signs of being handled/used we reserve the right to refuse a refund .

The purchaser is responsible for the cost of returning the goods to Blades and Bows and for the risk of damage in transit. If the goods are lost or damaged in transit Blades and Bows reserves the right to refuse a refund and it is the purchasers responsibility to seek compensation from the courier. The purchaser must ensure the returned item is adequately insured to the items value.

We will not refund any postage costs incurred where an item is returned for any reason other than its being faulty.

If in the unlikely event an item is faulty;

The return postage will be refunded to the purchasers card to a value no more than the original postage charged.
It will either be replaced, at no extra cost to the purchaser or a full refund given, whichever is preferable to the purchaser .
Replacement parts may sometimes be supplied instead of an exchange, whichever is appropriate.

Thank you for reading our terms and conditions.
If there is anything you feel we have not covered or anything else you wish to know please e-mail us at info@bladesandbows.co.uk

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