Terms and Conditions

Terms and Conditions

If you are a new customer please make sure to check your e-mail (especially your junk folder) in case we contact you for proof of age. Without proof of age we will not process your order.

All terms and conditions mentioned here are in addition to your statutory rights.

Blades and Bows Limited are a specialist mail order site for use by responsible adults only. We will not sell any restricted item to anyone under the age of 18 years.

Anyone purchasing any product from Blades and Bows Ltd. should be aware of any laws concerning possession and use of such items and should abide by such laws.

We do not condone or promote anti-social, illegal or dangerous behaviour with any items purchased from Blades and Bows Ltd.
Blades and Bows do not accept responsibility for the misuse of products displayed on or purchased from this site.

Placing an order
If by a typing error or wrong pricing information from suppliers an item is displayed at an incorrect price, we will send an e-mail to the purchaser stating the correct price and asking for confirmation of the order before we process any card details. If the purchaser is unwilling to pay the correct price then Blades and Bows Ltd. reserves the right to cancel the transaction immediately without any liability to the purchaser.

Secure server
Blades and Bows Ltd. order system is protected by a 128bit SSL secure server which means that all credit card transactions are completely safe and encrypted.

Age verification
Certain debit cards and pre-pay credit cards can be issued to
under 18's therefore we will make background checks to
verify age, we can normally do this without needing to contact
the card holder by using the Electoral Roll. We use www.192.com.

If a prospective customer is not listed on the public version of the Electoral Roll then we will contact the aforementioned by e-mail and request proof of age. Please see our Important checkout information

Blades and Bows Ltd. reserve the right to refuse sale of goods to anyone we believe to be under the age of 18 years.

Delivery 
When an item is in stock, as is normally the case, it will usually be despatched within 24 hours of receiving the order (excluding weekends and bank holidays).If there is any delay in despatching the order or the item is temporarily out of stock we will notify the purchaser by e-mail. No credit/debit card details are processed until the item is ready to post.

We despatch larger items (items weighing 1.5kg and over) by a 24/48 hr courier service. Smaller items are sent by Royal Mail, 1st class recorded delivery. Whilst we will always try to ensure the parcel reaches its destination as quickly as possible, we will not accept responsibility for any delay caused by Royal Mail or UK Mail.

All items despatched by the courier are tracked and in the unlikely event of the parcel going missing, we will send out a replacement after 4 days of the expected delivery date.
Any item sent by Royal Mail is not officially missing until it has been out of circulation for 15 working days. Items will be replaced or refunded only after we receive confirmation from the Royal Mail that the item is lost.

If you miss your delivery Royal Mail should post a card through your letterbox should you be out and you can ether contact Royal Mail to arrange re-delivery or after 24 hours you can collect the item from your local Royal Mail depot. Royal Mail will hold the item for 10 days and if it is not collected the item will be returned to us. A re-delivery charge will be incured by the purchaser before we re-send any returned item .

The Couriers (UK Mail) will attempt delivery twice. The couriers should leave a card should you be out or access to your property is restricted and the couriers will attempt delivery on the next working day. Contact details for UK Mail will be on the card left so if re- delivery next day is a problem then contact them ASAP to arrange a suitable date. After two failed attempts to deliver the item it will be returned to us and a re-delivery charge will be incured by the purchaser before we dispatch the item again.

After placing your order keep an eye on your emails (spam box too) as you will get a dispatched email stating the estimated day of delivery .

If any special delivery requirements are necessary please e-mail us before placing your order. We can send items by Royal Mail or Parcel Force to arrive on Saturday, but it does incur a greater delivery charge.
Due to the varying laws of different countries and the very limited courier options (due to most couriers treating swords and knives etc as restricted items) we will no longer dispatch items outside the UK.

Refunds/ Returns
Blades and Bows Ltd. offer an unconditional money back guarantee within 7 days of the product being received . This applies only when;
The item is returned unused and with all packaging complete and intact.

Unless faulty or damaged in transit, live blade swords will only be refunded if returned to us absolutely as supplied .I.e. factory fresh . If a sword shows signs of being handled/used we reserve the right to refuse a refund .

The purchaser is responsible for the cost of returning the goods to Blades and Bows Ltd. and for the risk of damage in transit. If the goods are lost or damaged in transit Blades and Bows Ltd. reserves the right to refuse a refund and it is the purchasers responsibility to seek compensation from the courier. The purchaser must ensure the returned item is adequately insured to the items value.

We will not refund any postage costs incurred where an item is returned for any reason other than its being faulty.

If in the unlikely event an item is faulty;

The return postage will be refunded to the purchasers card to a value no more than the original postage charged.
It will either be replaced, at no extra cost to the purchaser or a full refund given, whichever is preferable to the purchaser .
Replacement parts may sometimes be supplied instead of an exchange, whichever is appropriate.

VAT
All prices listed on the website include VAT at the current rate of 20%

Thank you for reading our terms and conditions.
If there is anything you feel we have not covered or anything else you wish to know please e-mail us at info@bladesandbows.co.uk

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